If she didn't know how to handle a comp, she should have asked for help from the manager. The bartender was all apologies and said she was not familiar with how to handle a comp. What really ticked me off was the fact that the manager never took a minute to smooth over the situation with an apology. I get it that the bartender made a mistake and that I can deal with.

Never once did Julie the Manager come over to me to apologize for the error or for how long it took to get everything squared away. By the time Julie arrived, rather than voiding the sale completely, they decided to give me a $9 credit (which I have yet to see on my credit card) which would be the difference between 2 glasses of wine & a bottle of wine. During the time that I waited I ordered another glass of wine. It took 20 minutes for her to get a manager (Julie) to come and correct the issue. I immediately let the bartender know of the error. When I looked at it again I realized that I had been charged $27 for the glass of wine. Stupid me, I really didn't pay attention to the amount on the receipt as it is usually the same every time. When the bartender brought the receipt for the credit card I signed the bill. I had a comp and gave my credit card for the tip & alcohol. The appetizers took over 25 minutes to arrive and the salad even longer. My friend and I sat at the bar (unfortunately the regular bartender Mick was not there). This review is about an experience I had on Saturday, July 17th. I have been to Wicked Good many, many times and never had an issue.

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