The most frustrating thing is that I used the last bit of BTC I had to complete their one time 'risk-free' deposit of $10 USD for the so-called digital ID verification process which I could’ve used on one of the three other online casinos requiring the same. They seem to be such a shady/scammy group and do everything in their power to delay and put up road blocks to being able to access any funds yet obviously when it comes to deposits it’s all instant. Now I’m no longer able to use live chat as it appears they’ve blocked my access to it, so a notification pops up saying I’m only able to email. The last withdrawal I submitted was on 15/11/23 (8 days ago) and funnily enough when it came to cancelling my withdrawals, they would action it within 2 hours to one day max however when it comes to approving it, somehow they need a whole week which we’ve already passed. Finally my verification status was back to fully approved and they’ve stopped cancelling my withdrawal requests.

I was fully verified/KYC’d yet they requested all this additional documentation which I provided promptly.

I’ve been attempting to withdraw the $100 USD from Ruby Slots for over two weeks but given the dozens of live chat discussions and hours wasted with their useless staff members it feels like a lifetime.

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